Terms and Conditions

  1. Overview
    Welcome to Printer’s Hub (“we,” “our,” “us”), a printing outsourcing service exclusively for registered print and design professionals (“members” or “you”). By becoming a registered member and using our services, you agree to the terms and conditions outlined below. These terms govern your access to and use of our services.
  2. Membership Eligibility and Requirements
  • Restricted Access for Visitors:
    • Our services are exclusively available to registered members. Visitors may browse the website but cannot place orders or access member-only features.
    • Visitors who do not hold a membership will be redirected to our B2C portal, primeprint.co.in, for general printing services.
    • To gain access to our B2B services, visitors must apply for membership through our registration portal.
  • Eligibility for Membership:
    • Membership is reserved for professional printers and designers who meet our eligibility criteria. During registration, applicants are required to provide accurate professional details to support their application.
    • Printer’s Hub or a designated third-party service provider will conduct a background verification process to assess the authenticity of the applicant’s credentials. This process may require additional documentation or information.
  • Approval Process:
    • Membership is granted at our discretion, based on the results of the background verification. Applicants will receive notification of their membership status upon completion of the review process.
    • Only upon approval by our team will the applicant’s membership be activated.
  • Membership Fees:
    • Members are required to pay an annual membership fee of Rupees 1,000, which grants access to our services and member-only resources. This fee may be subject to future changes, and members will be notified of any adjustments in advance.
    • First-Year Fee Waiver: New members will receive their first year of membership free of charge upon completing two orders with a cumulative value exceeding Rupees 1,000 within the first year of membership. Thereafter, the annual membership fee will be charged automatically each year to continue accessing our services.
  • Membership Renewal:
    • Membership is renewed annually with payment of the membership fee. Failure to pay the renewal fee by the due date may result in the suspension of membership privileges, including access to our order platform.
  1. Design Standards and File Requirements
  • All files submitted for printing must adhere strictly to our Design Standards, covering specifications such as file format, resolution, color profiles, bleed, margins, and other critical printing requirements. These standards are provided on our website or shared with members directly.
  • Files not meeting these standards may result in poor print quality, errors, or additional charges. Members are responsible for ensuring compliance before submission.
  • Any errors or quality issues arising from non-adherence to the Design Standards are the sole responsibility of the member. We will not be held liable for such errors, and reprints or corrections will incur additional charges if requested by the member.
  1. Proofing and Approval Process
  • Proofing services may be provided upon request. However, the final responsibility for reviewing and approving files before printing lies with the member.
  • Once a file is approved and submitted for production, it cannot be modified or canceled.
  1. Order Fulfillment Process
  • Our order fulfillment process involves multiple stages to ensure high-quality production and delivery. Members will be able to track the status of their orders online through their member accounts, eliminating the need to contact staff for updates.
  • Order Fulfillment Stages:
    1. Order Placing: The order is placed and confirmed.
    2. Order Validation: The submitted files are reviewed to ensure compliance with our Design Standards.
    3. Production Queuing: The order is scheduled and added to the production queue.
    4. Post Print Operation 1 (Lamination): The order undergoes lamination if selected.
    5. Post Print Operation 2 (Cutting): The order undergoes cutting to specified dimensions, if applicable.
    6. Quality Check: The order is inspected to meet our quality standards.
    7. Packaging: The order is securely packaged for dispatch.
    8. Dispatch: The packaged order is sent to the courier or delivery service.
    9. Transit: The order is en route to the delivery destination.
    10. Delivered: The order is successfully delivered to the designated address.
  • Order Tracking and Status Updates:
    • Members can view real-time status updates for each stage of the fulfillment process by logging into their accounts on our website. Each stage will be marked as complete as it progresses, providing full transparency on the order’s progress.
    • We kindly ask members not to contact our staff directly for updates, as all order information and updates are readily available online.
  • Delayed Orders:
    • We strive to complete each order within the estimated time frame. However, certain stages may experience delays due to unforeseen circumstances. In the event of a delay, members will be notified through their online order status.
    • We are not liable for delays occurring in the “Transit” and “Delivery” stages, as these are managed by third-party couriers and delivery providers.
  1. Order Cancellation Policy
  • Cancellation of Orders:
    Orders once queued cannot be canceled. If a cancellation is requested before queuing, a cancellation charge of a minimum of Rs. 100 will be imposed on the member. The amount paid for the canceled job will be credited toward the member’s next order. Refunds are not possible.
  • Next Order Payment:
    If the estimate for the next order exceeds the balance pending amount, the member must pay the difference before design validation.
  1. Delivery Options
  • When placing an order, members will have the option to select between two delivery methods: Doorstep Courier Delivery or Point-to-Point Speed Parcel Service. Each option has distinct terms and conditions, as outlined below:
  • Delivery Methods:
    1. Doorstep Courier Delivery: Orders will be delivered to the address provided by the member during order placement. Members are responsible for ensuring that accurate delivery details are provided.
    2. Point-to-Point Speed Parcel Service: Orders will be dispatched to a designated pick-up point, where members must collect their orders within the specified timeframe. Members will receive instructions on the collection location and collection window once the order is ready.
  • Delivery Tracking:
    • The selected delivery option will be reflected in the order tracking system on our website. Members can monitor the progress of their delivery through their accounts.
    • Our responsibility for the order ends once the order reaches the final status under the selected delivery method.
  • Completion of Delivery:
    • Delivery of the Goods shall be completed upon their arrival at the delivery location specified in the Order.
  • Delivery Timing:
    Time of delivery is not of the essence. The Company will not be liable for any delay in the delivery of the Goods, however caused.
  • Unders and Overs:
    The Customer shall not be entitled to reject the Goods if the Company delivers quantities that are under or over the ordered amount. However, a pro rata adjustment shall be made to the Order invoice upon receipt of notice from the Customer indicating that the wrong quantity of Goods was delivered.
  • Inspection Duty:
    It is the Customer’s duty to inspect the Goods immediately upon delivery and to ensure they adhere to the specified requirements.
  • Claims for Damage or Loss:
    Claims arising from damage or partial loss of Goods in transit must be made in the Complaints page of the website to the Company within two (2) working days of delivery. Claims for non-delivery must be made within five (5) working days of the dispatch of Goods.
  • Deemed Acceptance:
    If no claim is made within the specified time limits, the Goods delivered shall be deemed to be in all respects in accordance with the Order, and the Customer shall be obligated to accept and pay for the Goods accordingly.
  • Withholding Delivery:
    The Company shall be entitled to withhold delivery of Goods (or part thereof) if the Customer has not made the required payment or is subject to a pre-payment agreement.
  • Order Combination and Shipping Upgrades:
    Orders may be combined, and a shipping service upgraded at the Company’s discretion. Any additional charges to the Customer will be pre-agreed before the dispatch of Goods.
  1. Claims for Faulty Goods
  • Notification of Defects:
    If the work is defective such that the Customer may legally reject it, the Customer must inform the Company within two (2) working days of delivery. Failure to do so will result in the Customer being deemed to have accepted the work.
  • Definition of Defective:
    ‘Defective’ is defined as manufacturing faults occurring outside of the normal digital manufacturing process.
  • Return for Inspection:
    In the event of any rejections, the Company reserves the right to request the return of the work for inspection. If the claim of defect is found to be valid, the work will be rectified within ten (10) working days, and the cost of any return postage will be refunded.
  • Dispute Resolution:
    Should there be any disagreement regarding whether the work is defective, the advice of the BPiF (British Print Industry Federation) will be sought, and their decision will be final.
  • Liability for Claims:
    The Company shall not be liable in respect of any claims unless the aforementioned requirements have been complied with.
  1. Pricing and Discounts
  • Professional Pricing Structure:
    All pricing listed on our site is exclusive to registered members who are professional printers and designers. This pricing is provided with special discounts, allowing members to maintain a profit margin when reselling to their customers.
  • Market Pricing Integrity:
    Direct comparisons of our prices with competitors may be made at the discretion of the member. However, any such comparisons should be based on services offered and quality, not solely on price.
  • Discounts and Promotions:
    From time to time, Printer’s Hub may offer promotional discounts or special offers to members. These offers will be communicated via email or through notifications on the member portal.
  1. Taxation and Input Credit System
  • GST Compliance:
    Tax will be collected according to the Goods and Services Tax (GST) law by the government and will be paid to the government accordingly.
  • Input Credit for Tax:
    Members are encouraged to provide their tax information through the portal. This will enable them to claim input credit on the taxed amount as permitted by the GST regulations. Members must ensure that the tax details submitted are accurate to facilitate the credit process.
  • Responsibility for Tax:
    Members are responsible for ensuring compliance with all tax obligations arising from their use of our services, including the filing of tax returns and payment of any applicable taxes.
  1. Liability and Indemnity
  • Limitation of Liability:
    Printer’s Hub shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services or the inability to access or use our services. This includes, but is not limited to, damages for loss of profits, goodwill, or other intangible losses.
  • Indemnification:
    Members agree to indemnify and hold harmless Printer’s Hub, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, liabilities, and expenses arising from the member’s violation of these Terms and Conditions or the member’s use of our services.
  1. Amendments to Terms and Conditions
  • Printer’s Hub reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to members via email or posted on our website. Continued use of our services after any modifications constitutes acceptance of the new Terms and Conditions.
  1. Governing Law
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of [Chengalpattu Jurisdiction]. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of [Chengalpattu Jurisdiction].
  1. Contact Information
  • For any questions or concerns regarding these Terms and Conditions, please contact us through our website’s contact form.
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