Delivery and Returns Policy

  1. Delivery Policy

At Printer’s Hub, we aim to provide timely and reliable delivery of your orders. Below are the details of our delivery process:

Delivery Methods

  • Doorstep Courier Delivery:
    Orders will be delivered directly to the address provided during order placement. Members are responsible for ensuring the accuracy of their delivery details.
  • Point-to-Point Speed Parcel Service:
    Orders will be dispatched to a designated pick-up point, where members must collect their orders within the specified timeframe. Members will receive instructions on the collection location and collection window once the order is ready.

Delivery Timeline

  • The estimated delivery timeline will be provided at the time of order placement. While we strive to meet these timelines, they are subject to change due to unforeseen circumstances.

Tracking Your Order

  • Members can track the status of their orders through their accounts on our website. Real-time updates on the delivery status will be available, allowing members to monitor the progress of their orders.

Completion of Delivery

  • Delivery of goods shall be completed upon their arrival at the delivery location specified in the order.

Delays

  • Time of delivery is not of the essence. Printer’s Hub will not be liable for any delays in the delivery of goods, regardless of the cause.

Inspection Duty

  • Members are required to inspect the goods immediately upon delivery to ensure they adhere to the specified requirements. Any issues or discrepancies must be reported promptly.
  1. Returns Policy

At Printer’s Hub, we strive for customer satisfaction. However, due to the nature of our printing services, our returns policy is as follows:

Order Cancellation

  • Cancellation Before Queuing:
    Orders can be cancelled before they are queued. A cancellation fee of a minimum of Rs. 100 will be charged, and the sum paid for the job will be credited towards the next order. Refunds are not possible.
  • Cancellation After Queuing:
    Once an order has been queued, it cannot be cancelled. The member will be liable for the full amount of the order.

Faulty Goods

  • If a member receives faulty goods that may be legally rejected, they must notify Printer’s Hub within two (2) working days of delivery. Failure to do so will result in the member being deemed to have accepted the work.
  • Printer’s Hub reserves the right to request the return of the goods for inspection. If the claim of defect is found valid, the work will be rectified within ten (10) working days.

Claims for Damaged or Missing Goods

  • Claims for damage or partial loss of goods in transit must be made via the complaints page on our website within two (2) working days of delivery. Claims for non-delivery must be made within five (5) working days of dispatch.
  • If no claim is made within the specified time limits, the goods delivered shall be deemed to be in accordance with the order, and the member shall be obligated to accept and pay for the goods accordingly.

Indemnity

  • Members agree to indemnify and hold harmless Printer’s Hub from any claims arising from the return or exchange of goods.
  1. Customer Support For any questions regarding our delivery and returns policy, please contact us at contact@printershub.in or through our website’s contact form.

 

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